Job Description

Job Description

Job Description

The Allison Inn & Spa is Oregon Wine Country's first full-service luxury resort in the heart of the Willamette Valley.

Meetings & Events at The Allison Inn & Spa has elegant, dedicated function space in the west wing. Reflecting the bounty of the Willamette Valley, our seasoned culinary team at JORY delivers an array of elegant foods featuring seasonal catering menus.

At The Allison Inn & Spa, our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world-class service and meaningful memories for our guests. Join us as we strive for excellence.

The Allison Inn & Spa Standards of Excellence

• At all times, cultivate a welcoming environment for our guests: great guests with a smile, learn and use guest names, welcome returning guests
• Thank guests and invite them to return
• Consistently demonstrate teamwork – sharing workload responsibilities with a positive attitude
• Maintain confidentiality: refrain from gossip, rumors or inappropriate workplace language
• Interact professionally at all times with guests, suppliers and other employees
• Support management business decisions
• Learn and comply with The Allison Inn & Spa policies and procedures
• Follows all safety policies and procedures

Duties and Responsibilities

• Possess a commitment to excellence in guest service and satisfaction
• Perform all guest contact activities such as setting up and servicing meeting rooms, answering questions, etc., in a cordial, efficient, professional, and pleasant manner
• Ability to set-up, clean, and maintain banquet meeting rooms in a speedy, efficient, and accurate manner
• Ability to read a Banquet Event Order (BEO) and set a function space according to the specifications listed thereon
• Perform routine maintenance and deep cleaning of all banquet spaces
• Ability to set room according to diagram, when required
• Breakdown rooms after functions and reset for early morning events
• Must be able to set neat and symmetrical sets
• Immediate communication of special requests, guest problems or concerns to Banquet Manager or Banquet Captain
• Embrace a team-oriented attitude when working with colleagues, supervisors, and other departments
• Maintain, clean, and organize all departmental equipment and machinery
• Ensure that all storerooms and pantries are keep clean, organized, and secured
• Follow all opening and closing procedures as detailed by the Banquet Manager or Banquet Captain
• Follow all rules and regulations of The Allison Inn & Spa Food and Beverage Department
• Enforce all sanitation and food safety regulations
• Maintain a positive attitude and pleasant disposition during stressful situations
• Perform any reasonable request assigned by Banquet Captain, Banquet Manager or other member of The Allison Inn & Spa leadership team
• Any additional duties assigned by management

Job Skills/Requirements/Qualifications

• High school diploma or GED

• Some hospitality experience desired but not required
• Ability to read, write, and communicate in English
• Ability to follow both written and verbal instructions
• Ability to effectively communicate with team members
• Positive attitude and pleasant people-oriented personality
• Minimum availability one (1) day per week, including weekends and holidays
• Ability to work a flexible schedule to include weekends, evenings and holidays
• Willingness to work long hours, irregular shifts, weekends, holidays, and banquet blackout days
• An enthusiastic, positive demeanor and desire to provide exceptional guest service
• Successfully pass background investigation
• Successfully pass pre-employment drug screen
• Must have current Oregon Food Handler’s, or ability to obtain within thirty (30) days of hire
• Must have current OLCC service permit, prior to first shift
• Adhere to The Allison Inn & Spa Food and Beverage grooming and appearance standards, or ability to adjust appearance accordingly

Working conditions /Physical Requirements

• Standing, walking, bending, reaching, and kneeling for extended periods of time up to eight (8) hours per shift
• Work irregular hours dictated by banquet business
• Use of hands and arms to feel, handle, reach, and touch
• Ability to work indoors or outdoors events
• Ability to lift up to 50 pounds
• Ability to lift 100+ pounds with assistance
• May be subject to high noise levels
• Work in a smoke-free and drug-free environment

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