Job Description

Overview

Job Role : Desktop Support Analyst

Location : San Diego, CA Onsite role

Duration : 6 Months CTH

Responsibilities

• Imaging and new PC Deployment
• Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.
• Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.
• Good at troubleshooting skills and imaging
• Experience on ServiceNow ticketing tool will be a plus.
• Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.
• Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training & Knowledge Articles as required for end-user support global teams.
• Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.
• Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity.
• Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.

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