Job Description

Overview The Director of Housekeeping leads the hotel’s housekeeping department to the highest level of luxury service and cleanliness, ensuring all guest rooms, public areas, and back-of-house spaces meet and exceed Forbes 5-Star standards. This position requires exceptional leadership, attention to detail, and a commitment to delivering pristine environments. The Director of Housekeeping oversees all facets of the department, including room attendants, housepersons, public area attendants, uniform, and administrative staff, while partnering cross-functionally with other departments to ensure a flawless guest experience. Duties & Responsibilities Lead, mentor, and manage a team of housekeeping supervisors, room attendants, public area attendants, and coordinators to ensure consistent delivery of exceptional service. Establish performance goals, conduct regular evaluations, and provide ongoing coaching, training, and recognition. Foster a culture of pride, accountability, and excellence with a commitment to luxury service and guest satisfaction. Develop staffing schedules based on occupancy forecasts, ensuring optimal coverage while managing labor costs. Ensure that all guest rooms, suites, and public spaces meet the strictest standards of cleanliness, presentation, and maintenance per Forbes Travel Guide expectations. Oversee daily inspections of rooms and public areas, following detailed checklists and check-back procedures. Address and resolve guest concerns promptly with professionalism and follow-up communication. Ensure special attention is given to VIPs, returning guests, and rooms flagged for unique requests or amenities. Develop and maintain Standard Operating Procedures, cleaning protocols, safety practices, and inventory systems for linen, amenities, and housekeeping supplies. Oversee outsourced laundry operations, ensuring proper handling, washing, and delivery of linens, uniforms, and guest laundry. Maintain equipment and housekeeping supplies in good working condition and ensure inventory is tracked, replenished, and cost-controlled. Partner with Engineering to identify and resolve maintenance issues in a timely and discreet manner. Develop, manage, and report on departmental budgets, including labor, supplies, linen, and capital expenditures. Implement cost-control measures without compromising quality or service standards. Monitor vendor relationships and negotiate contracts for cleaning supplies, guestroom amenities, and outsourcing. Work closely with Front Office, Engineering, Security, Spa, and Food & Beverage to coordinate cleaning schedules, guest requests, and event support. Participate in daily leadership briefings and planning meetings, providing insight into room status, guest feedback, and service planning. Ensure consistent communication between housekeeping shifts and with other departments. Drive continuous improvement initiatives aligned with Forbes Travel Guide expectations and internal audits. Prepare for and lead Forbes inspections, LQA assessments, and internal brand audits. Organize regular departmental Forbes training and service refreshers. Required Skills & Experience Bachelor’s degree in Hospitality Management, Business, or related field preferred. Minimum 5–7 years of progressive experience in luxury hotel housekeeping management, including 3+ years in a senior leadership role. Prior experience in a Forbes 5-Star or AAA Five Diamond hotel is strongly preferred. Proven leadership, organizational, and communication skills with a high degree of attention to detail. Strong knowledge of OSHA regulations, safety practices, and chemical handling. Proficiency in hotel operating systems and Microsoft Office Suite. Physical Requirements Ability to walk and stand for extended periods throughout the property. Must be able to bend, lift, and carry up to 35 lbs. Available to work weekends, holidays, and flexible hours based on business needs. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. _______________________________________________________________________________ BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify. #J-18808-Ljbffr BHC

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