IT L2 Support Analyst/Desktop Support Analyst job at Sky Systems Wichita, KS, US

Job Description

Job Title: IT L2 Support Analyst Job Type & Location: Onsite || Site 1 - Wichita 9111 East Douglas Wichita, 67207 Job Requirements: Job Description The L2 Support Analyst will provide support to End Users on a variety of computing issues. They will also collaborate with Infrastructure subject matter experts, providing input for complex issues. The Senior Analyst will provide guidance to Junior Analysts. Job Responsibilities and Functions

Diagnose, resolve, and follow-up on issues relating to various user computing issues
Provide technical support by phone, remote access, deskside, or site visits as required
New hire device setup/Imaging
Experience utilizing ticketing systems
Ensure tickets are accurately documented and resolved in accordance
Device inventory management
Position may require working extended hours or occasional night/weekend as required
Excellent communication skills both verbal and written
bility to multi-task in a fast-paced environment
Office 365 Productivity Tools
VPN troubleshooting/connectivity
Mobile Device Support
pple Macintosh troubleshooting
Knowledge Base Article Creation
Smart-Hands Support for Network/Server teams
Follow client Compliance standards

Preferred Qualifications

3+ years relevant technical field experience
+ Certification and/or Network + or equivalent work experience
Windows 11 support experience
pple Macintosh support experience
Prior Desktop Support Experience
Device Imaging
Enterprise Encryption
Prior ticketing system experience, such as ServiceNow
bility to write clear, concise documentation
bility to provide excellent customer service in person, over phone, through email, and using remote tools
VIP/White Glove Support

ttributes for Success

Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic
bility to balance workload while maintaining high standards

Job Tags

Work experience placement, Work at office, Remote work, Night shift,

Similar Jobs

LRS Healthcare - Allied

Travel Radiology Manager Job at LRS Healthcare - Allied

...your next placement. As a medical staffing agency that fosters long relationships with their employees, were determined to help amplify your personal and career growth through placement. We identify both temporary and permanent positions for candidates, and even some...

Media One Digital

Business Analyst, Multi-Site Operations Job at Media One Digital

...Media One Digital is seeking a detail-oriented, analytical Business Analyst to support finance, sales, and operations across multiple U... ...Tableau. ~ Familiarity with ERP (NetSuite, Sage 100) and CRM (Salesforce) systems. ~ Strong analytical, communication, and problem-...

Animal Care Associates

Veterinary Receptionist Job at Animal Care Associates

...Description Animal Care Associates is a full-service animal hospital and boarding facility that has been treating pets in the... ...flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and...

Alabama Staffing

Armed Security Officer-3rd Job at Alabama Staffing

...Armed Security Officer-3rd Shift Security Engineers is a respected provider of contract security services, operating across multiple... ...this is a driving post (must have good MVR). + Ability to work weekends (Saturday and Sunday), if needed. + A curious nature that helps...

USA Pulses

Project Manager for Research & Coalition Development Job at USA Pulses

Job Description Job Description Title: Project Manager for Research & Coalition Development Department: Research & Coalition Development Reports to: Vice President for Research & Coalition Development (VPRCD) Effective Date: January 7, 2026 Location: ...