L2 VIP Desktop Support Engineer (Backfill/Secondary Support) job at Sky Systems Southfield, MI, US

Job Description

Job Title: EUC IT Desktop Support Technician (VIP) - Backfill/Secondary Support Job Type & Location:

Type: Onsite (2 days a week Support). The resource selected will be required to go onsite whenever the primary engineer is on a planned or an unplanned leave.
Location:Northwestern Hwy, Southfield, MI 48033, United States

Job Requirements: Technical Requirements:

Minimum 2-3 years of strong experience providing IT Infrastructure field support to VIPs or working in a VIP-based environment, including:
Troubleshooting hardware, software, and operating system issues
Resolving issues without impacting/violating hardware warranties or customer security compliance requirements

• Experience in:

Installing and troubleshooting desktops, laptops, printers, and other computer peripherals
Resolving desktop application issues
Basic knowledge of enterprise LAN/WAN setups and concepts
Ability to perform smart hands activities under guided instructions
Ability to lift/move computer equipment up to 50 lbs
Expertise in desk-side support and PC break/fix
Basic administration of Windows OS, with MAC/Linux OS preferred

• Working knowledge of: • TCP/IP networking

• DNS, DHCP, VPN, RDP

Smart hands support for peripheral and networking hardware, including but not limited to:
Monitors, keyboards, mice, printers, fax machines, scanners
Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels
Ability to troubleshoot systems and networks using sound deductive reasoning
Including end-user network cabling issues

• Experience with:

Repeat call analysis and developing preventive actions
Problem management
Proficiency with ticketing tools such as ServiceNow, Remedy, etc.
Excellent written and oral communication skills with clients, management, and peers
Ability to work with deadlines and deliver tasks on time
Proactive ownership with a sense of urgency

• Preferred Qualifications:

Associate Degree in Electronics
CompTIA A+ Certification
Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client)

Non-Technical Requirements:

Strong customer management skills
Excellent oral and written communication abilities
Ability to interact with customers at various organizational levels
Driven, results-oriented, and passionate about the work
Ability to work independently or collaboratively as part of a team
Capacity to complete tasks effectively with minimal supervision
Flexibility to work varied schedules as needed

Job Tags

2 days per week,

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