Pre-Sales Screener Manager Job at CarShield, Saint Peters, MO

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  • CarShield
  • Saint Peters, MO

Job Description

Job Description

Job Description

Description:

CarShield is seeking an experienced leader to join its growing Pre-Sales team. This role is responsible for leading a team that is has the initial conversation with prospective customers, qualifies leads, and sets up customers with the Sales department. Successful candidates will have experience leading teams in a metric-driven environment, and have a proven track record of developing people!  

Reporting to the Pre-Sales Department Head, this position is responsible for: 

  • Overseeing a team of Pre-Sales Screener Representatives.
  • Managing workflow to ensure proper service based on call volume.
  • Coaching and training team to promote continuous improvement.
  • Managing employee time cards, ensuring attendance and punctuality standards are being maintained.
  • Conducting quality control checks and providing feedback to employees.
  • Managing discipline in line with company policies.
  • Performing regular call reviews and feedback sessions with employees.
  • Other tasks as assigned.

Pay Rate and Benefits for Pre-Sales Screener Manager: 

  • $60k annual salary, plus bonus! (Average ~$65-70k/year).
  • Group Insurance (Medical, Dental, Vision, Life, etc.).
  • 401k with Employer Match.
  • Discounted CarShield policies.
  • Discounted Tuition at Lindenwood University.
  • Professional Development Opportunities.
  • Basketball, and other recreation available on-site.
  • Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters).
  • And more!

Requirements:

Requirements for Pre-Sales Screener Manager: 

  • 3+ years' experience in a leadership role (in a call center a plus).
  • Proven sound decision-making and judgement.
  • Experience as a leader in a metric-driven environment.
  • Strong attention to detail and analytical skills.
  • Strong communication skills.
  • Ability to effectively multi-task.
  • Willingness to work 1-2 Saturday(s) per month.
  • Stong computer skills and experience with creating and analyzing reports.
  • Flexible schedule. Normal hours of operation are 7am-9pm during the week. 

PIb05a1338d028-25405-39375582

Job Tags

Flexible hours,

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