Job Description

Additional Information Job Number 25065935 Job Category Property Leadership Location The Ritz-Carlton Residences Tampa, 505 Water Street, Tampa, Florida, United States, 33602VIEW ON MAP (Ritz-Carlton Residences Tampa, 505 Water Street, Tampa, Florida, United States, 33602) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brandu2019s target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents the brand in all leadership actions. CANDIDATE PROFILE Education and Experience u2022 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 6 yearsu2019 experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable. OR u2022 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major; 4 yearsu2019 experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable. Preferred: u2022 8 or more yearsu2019 experience in a senior management position of a Four Star/Four Diamond hotel minimally. u2022 Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. u2022 Previous Association management experience. JOB SPECIFIC TASKS Managing Property Operations u2022 Works with Guidance team to develop an operational strategy that is aligned with the brandu2019s business strategy and leads its execution. u2022 Reviews Owner engagement survey and prepares yearly action plans comment cards, guest satisfaction results and other data to identify areas of improvement. u2022 Adheres to the four pillars of Operational excellence: Owner and employee engagement, financial excellence and Property Management u2022 Evaluates if Operations Team is meeting service needs and provides feedback to operations team. u2022 Participates in public space walk-throughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventative maintenance processes are in place. u2022 Tours building on a regular basis speaking with employees, owners, and Board of Directors to understand business needs and assess operational opportunities. u2022 Works with team to put sustainable work processes and systems in place that support the execution of the strategy. u2022 Reviews reports and financial statements to determine the residential property is performing against the budget. u2022 Communicates a clear and consistent message regarding departmental goals to produce desired results. u2022 Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. u2022 Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). u2022 Identifies and corrects building and service defects while providing increase in value. u2022 Implements high standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection. u2022 Maintains complete inventory of: Unit ownersu2019 information, parking and storage spaces, monthly Association common dues, Ownersu2019 monthly/quarterly newsletter, hotel features, services, and hotel restaurant food concepts and information. u2022 Maintains complete knowledge of and complies with all hotel and residence policies and procedures. Leading Operations Teams u2022 Verifies employees are treated fairly and equitably. u2022 Celebrates successes and publicly recognizes the contributions of team members. u2022 Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. u2022 Develops and executes the necessary decisions to keep property moving forward toward achievement of goals. u2022 Implements training programs related to property management reinforcing constant quality service. Managing Relationships with Property Stakeholders u2022 Attends owners and Board meetings and provides monthly reports and financial statements to the Board of Directors. u2022 Establishes strong relationships with all owners and their Board of Directors to maintain a successful residential community. u2022 Promotes synergy through education, communication and innovation. Managing Profitability u2022 Works with direct reports to determine areas of concern and establish ways to improve the departmentsu2019 financial performance. u2022 Prepares and operates within the constraints of the residencesu2019 Annual budget. u2022 Identifies key drivers of business success and keeping leadership focused on the critical few to achieve results. u2022 Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brandu2019s target resident owner and employees and provides a return on investment. u2022 Provides timely reporting of financial performance and projections to the Board. u2022 Guides the Board on appropriate property management requirements and governance compliance. Managing the Owner Experience u2022 Creates an atmosphere in all Residential common areas that meets or exceeds owneru2019s expectations. u2022 Champions the brandu2019s service vision for product and service delivery and ensures alignment amongst the leadership teams. u2022 Verifies core elements of the service strategy are in place to produce the desired results. u2022 Establishes and maintaining open, collaborative relationships with direct reports and entire operations team. Ensures direct reports do the same for their team. u2022 Interfaces with customers, (e.g., owners, vendors, guests) on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. u2022 Adheres to the telephone etiquette. u2022 Handles owneru2019s complaints by following the instant pacification procedure and verifying guest satisfaction. Managing and Conducting Human Resources Activities u2022 Facilitates the development of creative solutions to overcome obstacles and manages the implementation to continually improve guest satisfaction results. u2022 Verifies that employees are treated fairly and equitably. u2022 Verifies that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings). u2022 Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with owners, their guests, and employees. u2022 Incorporates owner satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. u2022 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. u2022 Solicits employee feedback, utilizes an u201copen door policyu201d and reviews employee satisfaction results to identify and address employee problems or concerns. u2022 Verifies that property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. u2022 Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. u2022 Champions change, manages the implementation of brand and regional business initiatives and communicates follow-up actions to team as necessary. The salary range for this position is $163,000 to $213,000 annually. Marriott offers a bonus program, restricted stock unit/stock grants, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the worldu2019s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the u201cGold Standardsu201d of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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