Job Description

Role Purpose and Scope:

The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account

Main Responsibilities:

Strategic:

• Bring in Industry best-in class process knowledge and re-engineer the process towards making it self- serve and lean.
• Ideate, transform, re-structure existing and new programs from delivery lens
• Ability to modernize shared service design & deployment
• Unlock business value & elevate from administrative function of programs to making it a source of market differentiation by creating winning preposition
• Responsible for defining, coordinating & executing the go-to-market strategy & programs both cloud and off-cloud solutions
• Participate, create solutions and design frame-works for prospective clients
• Lead and represent HCL in RFI/ RFP’s and orals. Work with multiple teams to create propelling contract construct for clients
• Work with client business partners, business stakeholders, M&A teams in various capacities such as
• Incubating newly acquired or created products,
• Create target operating model, bring in strategic perspective, participate as thought leaders for growth and value add to clients
• Engage with leaders outside the scope for growth of the account

Delivery & Operations:

• Direct a team of senior Track Leads, Project Managers, Delivery Leads, Group managers of large-scale, complex global projects that involve multiple stakeholders
• Hand’s-on day to day delivery management and engagement with multiple support units within the organization to effective output
• Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
• Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
• Effectively assess and resolve high priority project risks
• Ensure projects meet success parameters and ROI targets stated in the business case
• Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
• Tap additional account growth opportunities through networking & client relationship management
• Aim at maximizing economic value and securing future competitive advantage
• Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues
• Be responsible for the MBR, QBR’s , YBR’s with multiple stakeholders and decision makers
• Effective transition, pre-bid and RFP experience is a must for this role
• Drive team towards transformed state and always look for opportunity to improve and run people independent process
• P&L responsibility and account growth
• Work with GTM Management to identify and measure successful and failing strategies and identify opportunities for process improvement

Managing Acquisition/ Knowledge Transfer Projects:

• Define project objectives, project scope, roles & responsibilities.
• Outline requirements needed from sales and legal stakeholders to deliver projects on budget.
• Prepare a detailed project plan to schedule key milestones, workstreams & activities.
• Manage delivery, changes in project scope, schedule or budget, client relationship and communication with all stakeholders, ensuring the project is delivered to their satisfaction.
• Track projects and provide regular reports on their status to the project team and key stakeholders.
• Identify and mitigate potential risks.

Billing and Receivables Management / Vendor Onboarding:

• Project Management – efficiently manage the onboarding of multiple vendors thought out the lifecycle, while keeping stakeholders updated.
• Communicate the onboarding process, timelines, and resource availability with internal business partners
• Review new vendor pipeline with customer and set timelines for onboarding
• Build strong relationships with vendor partners, learning about their operational strengths, limitations and pushing them to improve their service levels for our mutual clients.

Skills, Knowledge and Abilities

• Work experience in an established Service organization with minimum 20 years of experience working within the technology industry.
• 18-23 years of leadership role managing multiple delivery teams globally
• Ability to work with multiple delivery teams spread geographically supporting regional markets
• Graduation, MBA in Operations
• Demonstrated opportunity & pipeline forecasting methodology experience
• Proven experience of Digital Transformation implementation and working in complex IT environments
• Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level
• Experience in detecting revenue recognition issues
• Experience in solution design, responding to RFP/ RFI’s
• Proven experience working in a high-volume contract administration department
• Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology
• Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments
• Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role
• Excellent analytical skills and expert proficiency in MS Office, Workspace
• Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic
• global environment
• Black/ Green Belt certification would be an added advantage

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Tags

Similar Jobs