Job Description

2 days ago Be among the first 25 applicants About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. About the location Here at Palm Beach Island’s only Five‑Star, Five‑Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise. About The Role The Spa & Wellness Manager is responsible for overseeing the daily operations of the Spa, Fitness Center & Retail ensuring exceptional guest experiences and adherence to the highest standards of service. This role involves managing staff, maintaining facilities, and implementing wellness programs that align with the brand's commitment to luxury and well‑being. Operational Management What You Will Do Supervise daily operations of the spa, retail and fitness facilities, ensuring a seamless and luxurious experience for guests. Maintain the cleanliness, functionality, and ambiance of all areas, coordinating with housekeeping and engineering teams as necessary. Implement and monitor compliance with health and safety regulations, including emergency response procedures. Team Leadership Recruit, train, and manage a team of spa, retail and fitness professionals, fostering a culture of excellence and continuous improvement. Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional development. Develop and implement training programs to ensure staff are knowledgeable about the latest wellness trends and techniques. Guest Experience Enhancement Design and oversee wellness programs and services that meet the diverse needs of guests, ensuring a personalized and memorable experience. Address guest feedback promptly and effectively, implementing improvements as needed to maintain high satisfaction levels. Stay informed about industry trends to introduce innovative services and products that enhance the guest experience. Financial Management Assist in developing and managing the annual budget for the spa, retail and fitness department, monitoring expenses and revenues to achieve financial targets. Oversee inventory management, ensuring the availability of necessary supplies while controlling costs. Analyse financial reports to identify areas for improvement and implement strategies to increase profitability. Marketing And Promotion Collaborate with the marketing team to develop promotional strategies that attract and retain guests. Organize events and partnerships that enhance the visibility and reputation of the spa and fitness offerings. Utilize digital platforms to engage with potential and existing guests, promoting services and special offers. What You Bring A passion for the health and wellness industry, with a commitment to delivering exceptional guest experiences. Excellent communication and interpersonal skills, with proficiency in English; additional languages are an asset. Strong organizational and time‑management abilities, capable of prioritizing tasks in a dynamic environment. Proven leadership skills, with experience in motivating and developing a diverse team. Innovative thinking and problem‑solving capabilities, with a proactive approach to challenges. Familiarity with spa and fitness software systems, enhancing operational efficiency. 2–4 years of management experience in a luxury spa or wellness setting. A degree in hospitality management, wellness, or a related field, or equivalent professional experience. What We Offer Competitive compensation and comprehensive benefits package. Opportunities for professional growth within a globally recognized luxury brand. Access to world‑class training and development programs. A collaborative and supportive work environment that values innovation and excellence. Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide. The opportunity to work in a diverse and inclusive culture, contributing to creating memorable guest experiences. Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Seniority level Not Applicable Employment type Full‑time Job function Customer Service Industries Travel Arrangements and Hospitality #J-18808-Ljbffr Four Seasons Hotels and Resorts

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