Job Description

Job Description

Job Summary:

Our client is seeking a Technical Business Analyst to join their team! This position is located in Charlotte, North Carolina.

Duties:

• Determines user needs and requirements and recommends ways to improve systems by identifying optimizations for legacy IVR and modern conversational platforms
• Supports the process of translating business needs into formal technical requirement deliverables to ensure alignment between business goals and technical execution
• Serves as the primary point of contact between users and engineering/development staff to facilitate clear communication throughout the project lifecycle
• Design complex customer flows, dialog tasks, and utterance mappings to define how the conversational engine processes user intent
• Create wireframes, BPMN diagrams, and clickable prototypes to validate customer experience logic and prompt engineering before development begins
• Partner with engineering teams to deploy intent recognition and agentic AI solutions, ensuring technical specifications meet the desired user experience
• Manage the end-to-end SDLC for conversational AI products, transitioning legacy IVR systems into modern NLU and GenAI-powered experiences
• Execute advanced SQL queries and data profiling to optimize bot performance
• Identifies, documents, reports, and tracks system issues to maintain high performance and resolve defects post-launch

Desired Skills/Experience:

• 10+ Years of Experience

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $60.00 and $70.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

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