Job Description

Job Description

Job Description

About Dorsett Controls

Dorsett Controls is a leading provider of innovative automation solutions, specializing in custom control systems and services across a diverse range of industries, including HVAC controls and water/wastewater SCADA systems. With a commitment to precision, reliability, and cutting-edge technology, we help organizations optimize operations and enhance efficiency. At Dorsett Controls, we are dedicated to delighting our customers, creating innovative experiences, and pursuing excellence. Our team is focused on delivering outstanding results, and we are seeking motivated individuals to join us in shaping the future of the control systems industry.

The opportunity

Dorsett Controls is seeking a proactive and adaptable Technology Trainer to design, deliver, and continuously improve training programs for both internal employees and external customers. This role will be instrumental in ensuring workforce readiness, product knowledge, and customer satisfaction through engaging, effective, and technically accurate training content.

The ideal candidate will demonstrate a strong commitment to hands-on learning by spending time in the field with technical teams including controls, automation, and SCADA professionals to develop a deep understanding of technical job functions. This field immersion will inform the creation of practical, job-specific training paths that meet both organizational goals and the learning needs of our workforce and clients.

Your responsibilities

• Develop and deliver onboarding, product, process, and technical training for employees and customers through a variety of formats (in-person, virtual, LMS-based).
• Collaborate with field teams and subject matter experts to identify skill gaps and training opportunities specific to technical roles.
• Spend time in the field with operations, engineering, SCADA, and construction teams to understand job functions and inform accurate training content.
• Design role-based learning paths for technical roles such as automation technicians, project managers, SCADA engineers, and control panel technicians.
• Facilitate customer training sessions post-installation or implementation, ensuring confident use of our systems and services.
• Maintain and update training documentation, manuals, guides, and e-learning modules in alignment with system updates and best practices.
• Monitor training effectiveness through assessments, feedback, and performance metrics to continuously improve delivery and outcomes.
• Coordinate logistics for training sessions including scheduling, materials, room setup, and follow-up communications.
• Build strong partnerships with internal departments (engineering, operations, sales, HR) to align training with business objectives.

Qualifications

• Bachelor's degree in Education, Instructional Design, Communications, Engineering, or a related field (or equivalent experience).
• 3+ years of experience in training, technical education, or instructional design; experience in a technical industry required.
• Demonstrated ability to translate complex technical concepts into accessible, effective training content.
• Strong presentation and facilitation skills in both classroom and virtual settings.
• Willingness to travel and spend time in field environments to gain practical understanding of technical roles.
• Knowledge of SCADA, automation, or industrial controls is a strong plus (or willingness to learn).
• Proficiency in Microsoft Office Suite and familiarity with Learning Management Systems (LMS).
• Excellent interpersonal and communication skills with a collaborative and flexible approach.

Preferred attributes

• Field experience or exposure to technical environments such as industrial automation, construction, or water/wastewater systems.
• Experience developing technical documentation or SOPs.
• Certifications in instructional design, training delivery, or adult learning

Benefits

• Medical, dental, vision, life insurance, EAP, FSA, HSA, LTD/STD insurance and wellness benefits.
• Opportunities for advancement and education reimbursement.

Travel Requirements

• Willingness to travel up to 40% including overnight stays, to support project execution, site visits, customer training and team collaboration across multiple locations.

Why Dorsett Controls?

At Dorsett Controls, we combine technical excellence with a people-first approach. You'll be part of a team that values innovation, integrity, and growth. We invest in our people and empower them to lead, learn, and contribute meaningfully to impactful projects across the organization.

We offer competitive compensation, comprehensive benefits, and opportunities to advance within a company that values your expertise and vision.

Dorsett Controls is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Compensation details: 65000-75000

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