Job Description
Overview Under the direction of the Manager of Workforce Management, the Workforce Management Analyst I will be responsible for labor planning, analysis building, standard setting, consistency support, capacity planning, budget assistance, etc. working with all locations in the Seminole Hard Rock portfolio.
Responsibilities - Review all property operations to ensure that consistent practice, policy, and procedure for labor reporting is adhered to.
- Review and analyze scheduling practices.
- Coordinate the implementation of labor and scheduling systems with the properties.
- Preparation and review of weekly FTE reports for all property locations.
- Assist all property locations in the preparation of productivity standards for all labor positions for use in labor productivity analysis, including working with respective departments.
- With a team of WFM professionals, assist with change management of an entire property from the labor analytics, labor utilization, labor deployment, labor control, labor scheduling, and overall labor management side.
- Assist in development of base drivers (Key Volume Indicators) for labor standard for each labor position.
- Review and produce analyses of property daily operating reports.
- Hands-on interface and assistance to the labor planning and analysis for all property locations.
- Assist in budgeting across properties to adhere to agreed upon productivity standards in a volume-driven methodology.
- Such other duties and functions as may be required by the CFO of Seminole Gaming or the Senior Vice President of Finance
Qualifications - Experience in workforce management, scheduling, labor analysis, labor control, change management, and/or labor managemen
- Experience working and managing team members on the frontline of a service/hospitality/gaming operation
- Experience with scheduling program(s) preferably Virtual Roster
- Ability to communicate thoroughly, clearly explain ideas both verbally and in written form, and interact professionally with all levels of stakeholders from the entry-level frontline team members to the highest-level executives.
- Creative problem-solver
- Experience in change management
- Ability to work independently as well as ability to work effectively with a team
- Must possess a willingness to learn and work alongside frontline team members of line-level operations
- Remaining objective while letting our main stakeholders (operations management) feel "heard" - tactful, empathetic, but also remain focused on pushing through the WFM initiatives
- Experiences as a trainer or a teacher a plus
- Experience in Finance Department, specifically Financial Analysis and Labor Analysis a plus
- Human Resources or payroll experience a plus
- Bilingual a plus (Spanish/Haitian Creole)
- Must adhere to the Seminole Tribe's Policies and Procedures
Work Environment:
Duties and responsibilities are typically performed in a professional office setting; however, hours are not fixed and may fluctuate depending on business needs.
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.
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