Description
:The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Education: • Required: High school diploma or Equivalent Experience: • Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills. • Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience Skills: • Strong customer services skills that demonstrate empathy, kindness, safety, and compassion • Problem solving skills to analyze and respond to consumer inquires • Ability to work independently and as a member of a team • Possess excellent time management skills • Professional written and verbal communication skills • Proficient in Microsoft Office Programs as well as healthcare related programs • Ability to multi-task, manage call volume and prioritize patient needs • Ability to make timely decisions and provide best possible outcome • Competency in required skills as a Contact Center Specialist I or equivalent skills Licensure/Certification/Registration: ▪ N/A...Description Exciting Remote Bilingual Customer Service Opportunity at Openforce! At Openforce, we believe in making your next career... ...you and makes you proud! About The Role As a Bilingual Contact Center Representative , you will play a vital role in guiding...
...graduates, professionals, and anyone with a passion for teaching to earn extra income. Whether you want to tutor part-time or full-time, online or in-person, Superprof gives you the flexibility to set your own rates and schedule. Job Description We are looking for...
...A leading biopharmaceutical company seeks an Associate Director, Patient Support Solutions, to lead the development and optimization of patient... ...compliance with regulations while enhancing patient experiences. The ideal candidate has 10+ years in CRM/product management...
...of contact for assigned vendors. Resolve issues, and ensure on-time delivery and service. Coordinate Recruiting, Fast Track & Amplified training, and CMX compliance. Support store performance rankings and share best practices. Keep district/store depth charts current...
...centered team. Benefits for our Companion and Homemaker: ~ Dental and Vision Insurance ~ Assistance with Health Insurance ~ Paid Time Off ~ Sick Bank ~401K Match ~ Life and Disability Insurance ~ Discounted gym membership What We Offer our Team Members...