Job Description

Job Description

Job Description

Description:

About the Role
CareM Support, the corporate backbone of CareM’s mission-driven healthcare services, is hiring a remote Intake Coordinator based in Albuquerque. In this vital role, you’ll help ensure smooth, compassionate onboarding for new patients across our network — especially during times when families need us most. This position follows a regular weekend schedule:
Friday 10-7pm, Saturday 8am–2pm, Sunday 8am–12pm, Monday 8-5pm
If you’re calm under pressure, detail-driven, and motivated by meaningful work, this is your opportunity to make a difference behind the scenes.

Key Responsibilities

• Answer inbound referral calls with professionalism and empathy
  
• Accurately collect and enter patient information into the electronic medical record (EMR) system
  
• Verify insurance and referral documentation to support timely admissions
  
• Coordinate with clinical, sales, and field operations teams to initiate new services
  
• Follow established workflows for prioritizing referrals and triaging urgent needs
  
• Communicate clearly and compassionately with patients, families, and care partners
  
• Document and escalate any concerns, delays, or missing information
  
• Provide after-hours or weekend coverage as part of a shared remote rotation

What We’re Looking For

• Previous experience in healthcare intake, scheduling, or customer service preferred
• Working knowledge of medical terminology and insurance verification processes
• Strong attention to detail, time management, and organizational skills
• Comfortable with EMRs, phone systems, and multitasking in a remote setting
• Exceptional communication and active listening skills
• Availability for the specified schedule: Friday 10-7pm, Saturday 8am–2pm, Sunday 8am–12pm, Monday 8-5pm
• Occasional holiday coverage
• Bilingual Spanish/English a plus
• High school diploma or equivalent required; additional healthcare or admin training a plus
  

Why Join Us
At CareM, everything we do is rooted in our mission: to bring out the courage in others — our patients, our families, and our teams. As part of the CareM Support division, you’ll be a critical force behind our front-line care teams, helping patients begin their journeys with confidence and care. We offer:

• A supportive, collaborative remote team environment
  
• Flexibility to balance work with life outside of work
  
• Training and development opportunities
  
• A values-driven culture built on integrity, service, and courage
  

How to Apply
Apply directly through LinkedIn, Indeed, or your preferred platform — or visit CareM Careers to submit your application. Join us in making a difference, one patient at a time.

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